Shipping and Returns Policy
Delivery Times and Locations:
We work with the following estimated maximum delivery times: SEDEX (paid) – 3 to 5 business days – and Fixed Freight (Registered Modico) – 7 to 10 business days. However, since the beginning of the COVID-19 pandemic, there have been delays with the postal service. We appreciate your understanding.
Our orders are delivered via Correios (Brazilian postal service) or third-party freight services (city of São Paulo).
We offer two shipping options: fixed-rate shipping (sent via Registered Modico from Correios) for R$ 8, or SEDEX for a flat fee of R$ 22 (in this case, in the city of São Paulo and depending on the time-cost relationship, the package may be delivered by a third-party courier service).
We do not make deliveries on Sundays and holidays.
Important: The delivery time starts counting from the approval of the payment by the financial institution.
Covered Territory: Editora Caixote delivers throughout Brazil. For orders to be sent abroad, please contact us at email: [email protected]
Returns: How to proceed with exchanges, returns, and/or refunds:
Within 7 (seven) calendar days after the consumer makes a purchase or upon receipt of their product, the exchange/return procedure will follow the provisions of the Consumer Defense Code regarding the customer's right to express dissatisfaction and/or regret regarding the acquired item. In this case, the amounts paid during the reflection period will be refunded by the Publisher.
The product must be sent to the Publisher in its original packaging, with any accessories, and must be accompanied by the 1st copy of the sales invoice or purchase receipt. If the customer does not have any of the documents mentioned above, the return will not be accepted.
The product must be sent to the Publisher at no cost to the customer, to be arranged between the parties, or the product will be picked up at the customer's address through our logistics partners.
Delivery Delay: A delivery may be delayed due to numerous factors, such as delays in releasing the order by the credit card administrator, inconsistency of data provided by the customer, absence at the delivery location, refusal to receive by third parties, and natural phenomena.
Since the beginning of the pandemic, delays with Correios have become more frequent, as well as losses. If this happens, we kindly ask you to inform us of the occurrence. We file a formal complaint in the Correios system, which has up to 5 business days to respond. In the case of confirmed loss, we resend the order at no cost after this period.
We provide all information regarding a possible delay in your delivery through our email or phone contacts.
For questions or suggestions: Please, get in touch with us.
Phone and WhatsApp: (11) 94198-0030 Email: [email protected]